Blog
PureLung Customer Service: Phone, Email and What to Have Ready
The retailer's order desk is reachable at +1 (302) 200-3480 and [email protected]. Have your order number, the lot number and photos ready, ask for written confirmation and note the time of each contact. Questions about this site go to its own web address, and this site cannot see your order.
Written by the PureLung label deskUpdated · 5 min read
Who answers what?
Two groups handle different things. The retailer's order desk handles tracking, refunds and returns on placed orders. This information site handles questions about its own pages, such as a mistake in a fact or a request to correct text. We cannot see or change an order.
Order desk details
The pack lists a phone number, +1 (302) 200-3480, and an email, [email protected]. Returns go to an address in New York City given by the retailer on request. Hours were not printed in the pack, so ask when you call and write them down, along with the time zone, so you can plan a callback.
What to have ready
A short list saves time and avoids repeat calls.
- Your order number and the email used to order.
- The name and address on the order.
- The lot number and a photo of the bottle if the question is about the product.
- A screenshot of the page or offer you saw, if the question is about a price or a promise.
- The date and the amount charged, if the question is about a charge.
What to ask on a first call
Five short questions cover most needs and leave a clear trail of answers you can refer to later.
- Is my order shipped, and what is the tracking number?
- What are the guarantee terms in writing?
- Who pays return shipping and where do I send the bottle?
- Can you send the certificate of analysis for my lot?
- Please email me a summary of what we just agreed.
A call leaves no record. An email with the date, the name and the promise does, and a card issuer or the FTC will want it.
If you hear nothing
Write again after two business days, and keep each message. Then contact your card issuer to ask about a dispute, and consider a complaint to the FTC (FTC, Health Products Compliance Guidance). Be polite and brief, since a clear record helps more than a long message.
PureLung: 60 capsules a bottlePacks of 1, 3 or 6 bottles · live price shown at checkout · guarantee as printed on the live listing
See packsQuestions about a product problem
If a capsule made you unwell, treat your health first and tell a clinician. Report the problem to the retailer and consider FDA MedWatch (FDA, MedWatch). Keep the bottle.
What does the PureLung label say?
The label shows 60 capsules, a serving of 2 and a 600 mg Proprietary Blend of eleven names with no single amount; it names no disease.
| Item | As printed |
|---|---|
| Form and count | Capsules, 60 per bottle; serving size 2 capsules; 30 servings |
| Blend per serving | Proprietary Blend, 600 mg: eleven names, no single amount printed |
| Inactive | Rice Flour, Magnesium Stearate, Silica Dioxide |
| Distributor | MJO, Sheridan, WY 82801 |
Contacting this site
For a factual error on these pages, write to the web address on the contact page. We cannot give medical advice, handle orders or confirm a shipment.
3-bottle pack
3 bottles: 180 capsules
Not listed on the packNot listed on the pack a bottle
Shipping shown at checkout · Guarantee as printed on the live listing
Order 3 bottles
6-bottle pack
6 bottles: 360 capsules
Not listed on the packNot listed on the pack a bottle
Shipping shown at checkout · Guarantee as printed on the live listing
Order 6 bottlesPrices are filled in once the live listing is confirmed. A single bottle is also sold. Check your medicines with your doctor or pharmacist before you order, and keep using every inhaler and prescribed medicine.
FAQ01
PureLung questions people ask
What is the order desk phone number?
+1 (302) 200-3480.
What is the email?
Does this site take orders?
No.
Can you check my tracking?
No. Only the retailer can.
What if no one answers?
Write, wait two business days and use your card dispute.
Who wrote this02
Written and reviewed by
Pages built from the label images, seller information and linked NIH, FDA, CDC, FTC and peer-reviewed sources.
Last updated . Read our editorial standards and how we check reviews. This website is the information site for a U.S. authorized retailer for PureLung. It is not the manufacturer or the distributor named on the label. We earn money when you buy through our order links.
Keep reading
More about PureLung
U.S. authorized retailer for PureLung
Ready to look at PureLung?
Check your medicines first, keep every inhaler and prescribed medicine, read the directions on the bottle that arrives, then pick a pack of 1, 3 or 6 bottles. The checkout shows the live price, any shipping and the guarantee.
- Checkout runs on the sales site
- Guarantee as printed on the live listing
- Ships from the U.S.