Contact
Contact PureLung: Order Desk, Site Email and Returns Address
Call the order desk at +1 (302) 200-3480 for tracking, changes and refunds on placed orders, and have your order ID ready. Email [email protected] for page corrections, privacy and press. Return mail goes to the returns address below. The label prints no phone for the distributor, MJO of Sheridan, WY.
Written by the PureLung label deskUpdated
Orders01
How do you contact the order desk?
For anything about an order you have placed, call or email the order desk and give your order ID.
Help with placed orders
Order desk (BuyGoods). Tracking, changes and refunds on placed orders. Have your order ID ready.
This website
Mon-Fri 9:00am-5:00pm ET. Pages, typos, privacy, press. This inbox cannot see orders.
Office (New York)
1745 Broadway, Floor 17
New York, NY 10019
Mail only. No walk-in sales.
Returns (New York)
195 Broadway, Floor 5
New York, NY 10007
Call first. Include your full name, email and order ID. The buyer pays return shipping. Use a tracked service.
Label questions (distributor)
MJO
Sheridan, WY 82801
The distributor named on the bottle. No phone number is printed on the label we have, so use the order desk for anything about your order.
The order desk handles tracking, address changes, cancellations and refunds. Hours for the site email are Monday to Friday, 9:00am to 5:00pm Eastern. If you write, put your order ID in the subject line. A short, clear note gets the fastest reply.
Site02
What belongs to the site email?
Use the site email for page corrections, privacy requests, press and questions about how we write. It does not handle orders.
If you found a line on a page that differs from your bottle, send a photo of the label with the page you read. If you found a source that says something different, send the link. If you want your data removed or changed, see the privacy policy.
Returns03
Where do returns go?
Returns go to the returns address shown above, and the order desk will confirm it before you ship. Always write your full name, email and order ID on a note inside the parcel.
The buyer pays return shipping, so use a tracked service and keep the receipt. The refund timing is described on the refund policy page. Do not send a return without first contacting the order desk, since the address can change.
Safety04
What if you have a safety problem?
Stop using the capsules. Call a clinician, and call 911 for severe trouble breathing, swelling of the face or throat, chest pain or fainting (MedlinePlus, Breathing Difficulty). Then tell the order desk with your order ID and the lot number.
You can also report the problem to FDA's MedWatch program, which takes reports about side effects and quality problems with supplements (FDA, MedWatch). Reports help FDA see patterns, and you do not need to be sure that the capsule caused the problem.
The site email and the order desk cannot diagnose or advise on treatment. Ask your doctor or pharmacist.
The label05
Can you reach the distributor or the maker?
The label names MJO, Sheridan, WY 82801 as distributor and prints no phone number or street address. It does not name the manufacturer.
If you need to reach the distributor, ask the order desk. If you find a way, tell us so we can add it. This site cannot speak for the maker and does not have access to its records.
PureLung: 60 capsules a bottlePacks of 1, 3 or 6 bottles · live price shown at checkout · guarantee as printed on the live listing
See packsPrepare06
What should you have ready before you call or write?
Having the right details cuts the time on the phone and the number of emails. It takes two minutes to gather them.
| Item | Why it helps |
|---|---|
| Order ID | The order desk finds your order with it |
| Name, email and address used | Matches the order |
| Pack size and date | Shows what shipped and when |
| Lot number and a photo of the label | Needed for any quality problem |
| Your question in one sentence | Gets a direct answer |
If you are asking for a refund, also have the delivery date and the number of bottles you still hold. If you are reporting a problem with the product, keep the bottle and the packaging. Do not throw anything away until the order desk tells you what to do.
Writing07
How should you write a good message?
State the question in the first line, then give the details. Do not paste long stories into the subject line, and do not put a card number in any email. The order desk will never ask for a full card number by email, and a message that does is not from them.
Keep a copy of every message and note the date and time of each call, the name of the person you spoke to, and what they promised. If a promise is not kept, you will have the record. Many problems with online orders are solved by a short, calm, dated note, and a clear paper trail also helps if you need to dispute a charge with your card issuer.
What next08
What will happen after you contact us?
For an order question, the order desk looks up the order and replies with tracking, a fix or the next step. For a refund, it gives a return address and a timeline, and the refund follows when the bottles are received and credited.
For a site question, we reply by email within a few business days, and we correct the page if you are right. If your question is about your health, we will tell you to see a clinician, because that is the right answer. For emergencies, please do not write at all: call 911 for severe breathing trouble. A message may wait until the next business day, and a breathing emergency cannot.
- Order desk: tracking, changes and refunds on placed orders.
- Site email: pages, privacy, press.
- Clinician: any health question.
- 911: severe breathing trouble or chest pain.
Scams09
Are there scam emails or calls to watch for?
Yes. Scammers sometimes pose as an order desk, ask for a card number or gift card, or offer refunds that need a fee. The order desk will not ask for a full card number by email or text, and will not ask you to pay to get a refund.
If a message looks wrong, do not click links. Call the number on the contact details above, not a number in the message. Report scams to the FTC. Keep the message and a screenshot, and tell your card issuer if you shared payment details.
FAQ10
PureLung questions people ask
What is the PureLung customer service number?
The order desk number is shown above, for tracking, changes and refunds on placed orders.
What email do I use for orders?
The order email is shown above. Put your order ID in the subject line.
What are the order desk hours?
The site email hours are Monday to Friday, 9:00am to 5:00pm Eastern. Ask the order desk for its own hours.
Where do I send a return?
To the returns address shown above, after the order desk confirms it.
How do I cancel an order?
Call or email the order desk as soon as you can with your order ID.
Can I call the distributor?
No phone is printed for MJO on the label.
How do I report a side effect?
Tell your clinician, tell the order desk and report to MedWatch (FDA, MedWatch).
Who wrote this11
Written and reviewed by
Pages built from the label images, seller information and linked NIH, FDA, CDC, FTC and peer-reviewed sources.
Last updated . Read our editorial standards and how we check reviews. This website is the information site for a U.S. authorized retailer for PureLung. It is not the manufacturer or the distributor named on the label. We earn money when you buy through our order links.
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More about PureLung
U.S. authorized retailer for PureLung
Ready to look at PureLung?
Check your medicines first, keep every inhaler and prescribed medicine, read the directions on the bottle that arrives, then pick a pack of 1, 3 or 6 bottles. The checkout shows the live price, any shipping and the guarantee.
- Checkout runs on the sales site
- Guarantee as printed on the live listing
- Ships from the U.S.
