Guarantee
The PureLung Guarantee: How the Refund Window Works and What It Does Not Mean
The PureLung guarantee is a refund window set by the seller and printed on the live listing. The number of days is a fill-in field here until it is confirmed. To claim it, call the order desk with your order ID, send the bottles back by a tracked service and pay the return shipping. A guarantee is a shopping safeguard, not proof that the product works.
Written by the PureLung label deskUpdated
The promise01
What does the PureLung guarantee say?
The sales materials say the guarantee is "as printed on the live listing". That means the number of days, the conditions and the steps are whatever the checkout page shows on the day you buy.
The guarantee window is As printed on live checkout days, shown as a fill-in field until the owner confirms it from the live listing. We do not guess it, and we do not repeat a number from a marketplace or a graphic, since those can be old. A seller graphic shows a "money back guarantee" badge, but a badge is not the terms. The terms are on the checkout.
Timeline02
How does the timeline run?
The line below shows the steps in order, from the day you order to the day a refund posts. The days are shown as fields and as ranges the seller gave.
- Day 0
Order and keep the email
Your order ID is what the desk needs. The guarantee window is As printed on live checkout days; the live listing is the final word.
- In the window
Read your bottle and keep notes
Follow the directions printed on the bottle. Keep every inhaler and prescribed medicine going.
- Before it ends
Ask for your money back
Call +1 (302) 200-3480 with your order ID, or email [email protected].
- Then
Mail with tracking
Send the bottles to the returns address with your full name, email and order ID. Return postage is on you.
Each step has an owner. You order and keep the order email. You call the order desk within the window with your order ID. You send the bottles with tracking. The seller credits the return and the card issuer posts the refund. If a step slips, the best fix is a short call and a note of what was said.
Claiming03
What do you need to claim it?
Four things: your order ID, your full name and email, the bottles you are returning and a tracked shipping label that you pay for.
| Step | What to do | Keep |
|---|---|---|
| 1. Call | Call the order desk with your order ID | Date, time, name |
| 2. Confirm address | Ask for the current returns address | Written address |
| 3. Pack | Include name, email and order ID inside | Photos of the parcel |
| 4. Ship | Use a tracked service you pay for | Receipt and tracking number |
| 5. Wait | Credit after the bottles are received | Order email, card statement |
Limits04
What does a guarantee not tell you?
It does not say the product works, and it does not say a result will come in the window. It says the seller will refund you under its terms if you return the product in time.
That is worth having, because a refund lets you try the capsules and step back. It is not worth using as a reason to skip your medicine or your clinician. If you stop an inhaler to "test" a supplement, a refund will not undo a flare-up. Keep all prescribed care, and use the window to read the label, check your reaction and decide calmly.
If your breathing worsens while you try anything, treat that as medical. Call a clinician, and call 911 for severe trouble breathing (MedlinePlus, Breathing Difficulty).
Pitfalls05
What are the common ways people lose the guarantee?
Missing the window by a day, returning without calling first, sending to an old address, using an untracked service, returning an empty bottle when the terms ask for the product, or losing the order ID.
- Calendar it: set a reminder for the day before the window ends.
- Call first: the returns address can change.
- Track it: a tracked service is your proof of delivery.
- Photo it: take a picture of the bottles before you pack them.
Read the refund policy for the money side and the shipping page for how to handle the parcel.
PureLung: 60 capsules a bottlePacks of 1, 3 or 6 bottles · live price shown at checkout · guarantee as printed on the live listing
See packsUsing the window06
How should you use the guarantee window wisely?
Use it as a small trial, with a plan. Before the bottle arrives, decide what you want to learn: how the capsules sit with your stomach, whether any name bothers you, and whether the routine is easy to keep. Those are fair questions to answer in a short window. Whether a capsule "supports lung health" is not, because no test in a few days can show that.
Check in with your note after one week and again before the window ends. If the capsules are not for you, send them back while you still can. If you want to continue, talk to a pharmacist first. The window is a tool for the buyer, so it should be used by you, not chased by a banner or a clock. Never let a refund date push you into stopping a medicine or into delaying a visit to a clinician.
The promise maker07
Who is behind the guarantee?
The retailer that takes the order is the one that gives the refund. The distributor named on the label, MJO of Sheridan, WY, is not the party you call, and this site cannot grant refunds. The order desk, its phone and the returns address are on the contact page.
If the seller's terms change after you buy, the terms on your order email apply. Keep that email. If there is a dispute that the order desk cannot solve, your card issuer has its own rules for disputed charges, and the FTC takes complaints about sellers. We are not a party to the sale, so we cannot settle a refund, but we can help you find the right contact, and we want to hear about any problem with the guarantee, so tell us.
The badge08
What does the seller's own graphic say, and why do we not copy it?
The seller's pack includes a square badge that reads like a money-back guarantee. It carries a number of days and a bold style. We do not publish the badge, since a graphic is not a legal term and may be out of date. The only wording that counts is the text on the live checkout.
We also do not say "no questions asked", "risk free" or "100% satisfaction", because each of those has fine print. If the live listing uses those words, read the full terms behind them. If the listing says nothing about the number of days, ask before you buy, and keep the answer in writing.
FAQ09
PureLung questions people ask
How long is the PureLung guarantee?
It is as printed on the live listing. The number of days is a fill-in field here until confirmed.
How do I claim the guarantee?
Call the order desk with your order ID, then return the bottles by a tracked service.
Who pays return shipping?
The buyer pays return shipping, so use a tracked service and keep the receipt.
Does the guarantee cover empty bottles?
Read the live listing terms. Ask the order desk before you return anything.
Is the guarantee a promise it works?
No. It is a refund window and does not prove an effect.
What if I miss the window?
Call anyway and ask. The seller may or may not help.
Where is the guarantee printed?
On the live checkout listing and the order email.
Who wrote this10
Written and reviewed by
Pages built from the label images, seller information and linked NIH, FDA, CDC, FTC and peer-reviewed sources.
Last updated . Read our editorial standards and how we check reviews. This website is the information site for a U.S. authorized retailer for PureLung. It is not the manufacturer or the distributor named on the label. We earn money when you buy through our order links.
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More about PureLung
U.S. authorized retailer for PureLung
Ready to look at PureLung?
Check your medicines first, keep every inhaler and prescribed medicine, read the directions on the bottle that arrives, then pick a pack of 1, 3 or 6 bottles. The checkout shows the live price, any shipping and the guarantee.
- Checkout runs on the sales site
- Guarantee as printed on the live listing
- Ships from the U.S.
