Refund policy
PureLung Refund Policy: Steps, Addresses and How Long It Takes
To ask for a PureLung refund, call the order desk with your order ID, then mail the bottles to the returns address with your name, email and order ID inside. The buyer pays return shipping, so use tracking. Refunds are credited about 3 to 5 business days after the bottles are received, then 5 to 10 days for the card issuer to post it.
Written by the PureLung label deskUpdated
Steps01
How do you ask for a refund?
Call the order desk at +1 (302) 200-3480 and give your order ID. Say you want to return the bottles under the guarantee. Ask for the current returns address and write it down.
Then pack the bottles, with a note inside that holds your full name, email and order ID. Ship by a tracked service and keep the receipt. These are the seller's steps, and the exact wording is on the live listing.
- Day 0
Order and keep the email
Your order ID is what the desk needs. The guarantee window is As printed on live checkout days; the live listing is the final word.
- In the window
Read your bottle and keep notes
Follow the directions printed on the bottle. Keep every inhaler and prescribed medicine going.
- Before it ends
Ask for your money back
Call +1 (302) 200-3480 with your order ID, or email [email protected].
- Then
Mail with tracking
Send the bottles to the returns address with your full name, email and order ID. Return postage is on you.
Address and timing02
Where do returns go and what is the timing?
The returns address is 195 Broadway, Floor 5, New York, NY 10007, USA. Confirm it with the order desk before you ship, since an address can change.
| Item | Detail |
|---|---|
| Phone | +1 (302) 200-3480 |
| Return mail needs | Full name, email and order ID |
| Return shipping | Paid by the buyer; use a tracked service |
| Credit | About 3 to 5 business days after the bottles are credited as received |
| Card posting | Then 5 to 10 days for the card issuer |
| Guarantee window | As printed on live checkout days, as printed on the live listing |
Delays03
What if a refund is late?
Add up the days. Allow time for the carrier, the 3 to 5 business days, then the 5 to 10 days for the card issuer. Count from the date the carrier shows delivery.
If the time has passed, call the order desk with your order ID, the tracking number and the date of delivery. Ask for a written reply. If it is still not solved, contact your card issuer and ask about a dispute, with your records. Be polite and exact. Most delays are small mix-ups that a call fixes.
Limits04
What is not refundable or may be limited?
Shipping paid to send the bottles back is the buyer's cost, as the seller states. Items not returned within the window, or returned without the order ID, may not be credited. Anything listed in the live terms as non-refundable, such as a digital add-on, will say so there.
Read the live listing at checkout, because the terms there control. If the terms differ from what is on this site, the live terms win and you should tell us at the contact page so we can fix ours.
Cancel05
Can you cancel before it ships?
Call the order desk as soon as you can. If the order has not shipped, a cancel may be possible. If it has, you will be told to return it under the guarantee.
Do not refuse delivery without calling first. A refused parcel can complicate a refund. For an urgent problem such as a bottle that looks wrong or a reaction, stop using it, keep it and call. If you feel unwell, see a clinician and tell them what you took, and report to MedWatch (FDA, MedWatch).
PureLung: 60 capsules a bottlePacks of 1, 3 or 6 bottles · live price shown at checkout · guarantee as printed on the live listing
See packsProof06
What should you photograph and keep?
Take photos of each bottle before you pack it, showing the label, the lot and the seal state. Photograph the packed parcel, the label with the address and the receipt from the carrier. Keep the tracking number until the refund shows on your statement.
If the seller says a parcel never arrived, the tracking page is your proof. If the seller says the bottles were empty or the wrong ones, the photos are your proof. Keep digital copies in a folder with the order email. It costs nothing and it settles most arguments before they start. Many consumer agencies recommend the same habit for any online return.
Escalation07
How do you reach someone if the order desk does not answer?
Try the phone, then the email on the contact page, and write down the times. Wait the reply time the seller gives, and then write again, referring to your first note. Keep the tone calm and exact.
If a week passes with no answer, ask your card issuer about a dispute, and send a complaint to the FTC at its complaint site. Do not pay anyone a fee to get a refund, and do not give a card number by email. The guarantee page explains what to claim and when.
Safety first08
What if the product caused a problem?
A refund is a money matter. A health problem is a different matter and comes first. If you think a capsule caused a reaction, stop it, call a clinician and keep the bottle.
Then contact the order desk and ask how they handle safety reports, and report to FDA's MedWatch (FDA, MedWatch). If you have a severe reaction such as swelling of the face or throat, trouble breathing or fainting, call 911.
Reasons09
Does a refund depend on why you return the bottles?
Usually not, under a money-back guarantee, but the live terms control. You do not have to prove the capsules failed. You only have to return them in the window and follow the steps. Even so, a short reason helps the seller, and helps us: a plain "not for me", "side effect" or "wrong item" is enough.
Be honest in the note. If you took the capsules and felt nothing, say so. If you stopped early because of stomach upset, say so, since that is useful safety information. A clear reason also keeps the process quick and friendly, and it leaves a record in case you ever need to refer back to the call. If the reason is that the label differed from this site, send photos of both, and tell us at the contact page.
FAQ10
PureLung questions people ask
How long does a PureLung refund take?
About 3 to 5 business days after the bottles are credited as received, then 5 to 10 days for the card issuer.
Who pays return shipping?
The buyer, using a tracked service.
Where do I send returns?
To the returns address above, after the order desk confirms it.
What do I put in the return parcel?
Your full name, email and order ID.
Can I get a refund after opening the bottle?
Read the live terms and ask the order desk. Open bottles are often accepted under a guarantee, but confirm.
What if I lost the order ID?
Search your email for the order confirmation, or call the order desk with your name and email.
Do I get a refund of shipping?
The live terms say. Ask the order desk.
Who wrote this11
Written and reviewed by
Pages built from the label images, seller information and linked NIH, FDA, CDC, FTC and peer-reviewed sources.
Last updated . Read our editorial standards and how we check reviews. This website is the information site for a U.S. authorized retailer for PureLung. It is not the manufacturer or the distributor named on the label. We earn money when you buy through our order links.
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Check your medicines first, keep every inhaler and prescribed medicine, read the directions on the bottle that arrives, then pick a pack of 1, 3 or 6 bottles. The checkout shows the live price, any shipping and the guarantee.
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